Lead your service transformation with journey mapping
Is your team ready to reimagine the customer experience?
The Apples and Amazons of the world have driven your customers' expectations through the roof. In this new world, everyone is competing on customer experience and it has become clear that yours needs some work. Not an easy task.
For starters, you'll need your people to begin thinking and working differently.
- View the world from the outside in instead of inside out
- Look beyond their functional area
- Collaborate in new ways
- Imagine new experiences that delight
Services leaders are turning to new, cutting-edge methods like design thinking and customer journey mapping to inspire their teams and transform the customer experience. These are human-centered approaches to innovation first introduced by IDEO and Stanford University. They have been adopted widely by tech companies around the world to inspire product innovation and now they are being successfully applied to customer experience design.
Interested to learn more? Why not start with with experts who have been in your shoes. Justin Zacks and Saul Gurdus founded innovation company Method Garage after successful careers as Services executives in large companies. They are offering a free 30 minute 1-on-1 consultation on how to inject these methods into your initiatives. Book now to reserve your spot.