We build customer value frameworks

Many B2B technology companies are attempting to transform their pre and post sales journeys from product centric to value centric. The first step toward effective value selling and value realization is to establish a value framework that your entire company can rally around. Getting there requires a great deal of listening, synthesis and cross-functional facilitation. That’s where Method Garage comes in.

Value framework

Map & align customer & company value

Customer

needs

maturity

outcomes

Your Company

products

use cases

promises

Value framework design

During a rapid consulting engagement we work directly with your customers and internal teams to gather, map and re-frame the value your company promises. By taking a co-design approach we bust internal silos and get stakeholders bought in and aligned. Your team walks away with a solid foundation upon which to build value selling & value realization programs.

Our method is different.

  • Human-centered, scrappy, and evidence driven - bringing design thinking and best practices

  • See your company, products and services through your customers' eyes

  • Look across product, service, sales and customer success silos - all perspectives are relevant

 

Typical engagement

Our engagements are all tailored to our clients' needs. Here's an example of what one might look like:

  • 6-8 weeks

  • Review & immerse in existing value frameworks, use case maps, marketectures, solution maps, etc. that your stakeholders have built

  • In-depth interviews conducted virtually with customers & key internal stakeholders

  • 1/2 day virtual mapping & synthesis workshop with key stakeholders

  • 1/2 day virtual validation workshop with key stakeholders

  • Final framework built out by Method Garage

Why Method Garage?

We’ve lived in your shoes, as former Customer Success & Services executives in large technology companies

We have been mapping customer value journeys for B2B tech companies since 2016

We understand what it takes to bridge internal silos

We make it fun and executive-grade

We are proud partners of TSIA and Gainsight