Method Garage Origin Story

Method Garage started in 2016 as a customer experience consultancy. We spent years inside B2B tech companies mapping customer journeys and workflows, interviewing CSMs and Support Reps, documenting the messy reality of how post-sales teams actually work.

We weren't building AI back then. We were building understanding.

That's our unfair advantage now. When we design an AI agent, we're not guessing at workflows. We've mapped hundreds of them. We know where tribal knowledge hides. Where the process doc lies. Where hidden data gems are buried. Where the real work happens.

We don't just build AI that works technically. We build AI that fits into real workflows and actually gets adopted.

Founders

Saul Gurdus, co-founder

Two-time founder. 19 years leading enterprise post-sales & dev teams. Rebuilt Method Garage as an AI-native company. Stanford d.school coach. Bay Area.

Justin Zacks, co-founder

Three-time founder. 20 years in psychology, HR, IT, product, services & CX. Built Method Garage's CX design methodology. Startup mentor. Boulder.

Technical Partners

Scott Brave, AI Consultant

Stanford HCI. MIT Media Lab. Former CTO at FullContact and Baynote. Patents in intelligent systems. Boulder.

John Jimenez, AI Advisor

Principal Engineer at College Board, focused on AI innovation in education. Formerly IBM, Citrix, and U.S. Digital Service at the White House. Mission-driven engineering leader building scalable, human-centered systems.